Introduction to Quality Coach Development Programme

Cath joined NHS Elect as Associate Director in October 2022, helping to nurture the skills and confidence of NHS people learning to use Quality Improvement (QI).

Background

Cath first started as a part-time clinic receptionist during university (2001) and has been working in the NHS ever since! Cath loves helping others to learn and grow, and to make a difference together.

Experience

Cath is an Improvement Advisor and an Organisational Development Practitioner. She also mentors, providing 360 degree feedback, facilitating MBTI, coaching the Affina Team Journey, and applying Acceptance Commitment Therapy (ACT) in the workplace. Facilitating groups and teams is one of her favourite parts of the job – particularly Liberating Structures.

Recent accomplishments

Cath’s previous roles include Improvement Advisor at East London NHS Foundation Trust (ELFT) through the Covid pandemic. She supported QI coaches, developing virtual facilitation skills and working with service users to shape the future of services together. She was also Organisational Development Manager through the acquisition period at Frimley Health NHS Foundation Trust, with a focus on organisational values, staff engagement and building effective team-based working.

How she can help you

• Quality Improvement – building capacity, capability and developing strategy and infrastructure, including service user involvement
• Facilitation and workshop design
• Personal development - through mentoring and 1:1 facilitation of the Health Care Leadership Model 360 degree feedback tool (via the NHS Leadership Academy)

Sid joined NHS Elect in 2023 and has worked in both Acute and Community settings in the NHS in a range of roles including insights, patient safety, quality improvement and education. Sid is a member of the QI Faculty at NHS Elect and delivers a range of quality improvement training, workshops, strategy development and more.

Some of Sid’s recent accomplishments include leading on the national co-design of the Quality Coach Development Programme in partnership with 43 other healthcare leaders from across the UK and Ireland. This programme provides a national benchmark for QI coach capability building, and has been adopted throughout the country. Prior to this, Sid set up and delivered the first Master’s degree programme for Quality Improvement and Patient Safety in England, delivered jointly by Northampton General Hospital and the University of Northampton. As well as a Senior Lecturer for this programme, Sid also acted as a Visiting Lecturer to the Leicester Medical School for the Patient Safety Curriculum.

Sid has a passion for systems improvement and is currently leading on a national project to co-create a Systems Improvement Practitioner programme. This work builds on the significant demand for support around systems improvement across the UK and is supported by the Health Foundation’s Q Exchange programme 2024.